Contacts & first email
Send your Emerald Bay request in writing
Outside-body visits are booked by email. Attach the completed activity registration PDF and write to enquiry@vrc.com.hk. A phone call can clarify dates; it does not hold a slot.
Once a date is under discussion, you may also telephone the main office on +852 2178 2221 / +852 2178 2222, or Emerald Bay on +852 2792 2721. Guest parking must be requested in the same first email.
Step-by-Step Guide
Send the form to the main office. Copy Emerald Bay only after the office asks you to.
Community bookings
enquiry@vrc.com.hk
Who to write
Booking contacts
enquiry@vrc.com.hk
Send the completed registration form, preferred dates, and parking request here. This is the address that starts a booking.
Write to the office+852 2178 2221
Shatin office. Use +852 2178 2222 as the second line. Call to discuss dates after the form is sent — not to hold a slot by phone.
Call the office+852 2792 2721
Tai Mong Tsai clubhouse. Telephone once a date is under discussion. Email mgemb@vrc.com.hk only if the office copies you there.
Call Emerald BaySample message
Example first email
Use your own organisation details, dates, and numbers when you write. The wording below is only a guide.
Subject: Opening-up visit request — [Organisation] — [preferred date]
Please find attached our activity registration form for a weekday visit to Emerald Bay.
We request Tuesday 14 October 2026, 09:30–13:30, with Wednesday 15 October and Friday 17 October as alternatives. Group: 28 students (age 12–14) and four named supervisors.
Facilities requested: beach briefing, two BBQ tables, and kayak launching. We will arrive by coach and need two guest parking bays if a weekend alternative is offered.
Organiser: [Name], [mobile], [email]. Please reply to this address.
- Completed activity registration PDF from Booking Forms.
- A short covering letter on organisation letterhead (one page PDF).
- Proof of eligibility if the office has not booked you before.
- Coach or NSA credentials if you are requesting a launching slot.
When to write or call
Office hours
Live opening times are those posted at the clubhouse and on the Contact page.
| Contact | Hours | Use for | Notes |
|---|---|---|---|
| Main office email | Mon–Fri, replies within 3 working days | First booking request and form | Do not send only to a personal staff address. |
| Main office phone | Mon–Fri 09:30–17:30 | Date questions after the form is in | +852 2178 2221 / 2222 |
| Emerald Bay clubhouse | Daily 08:30–18:00 | On-the-day arrival and site questions | +852 2792 2721 |
| Public holidays | Email only | New requests still go to enquiry@vrc.com.hk | Phone lines may follow clubhouse hours. |
Common questions
How-to-book FAQs
01 Can I book through the Emerald Bay email only?
No. First requests go to enquiry@vrc.com.hk so the office can log the form. Copy mgemb@vrc.com.hk only when the office includes that address on a thread.
02 What subject line should we use?
Name the organisation and the first date you want — for example: “Opening-up visit request — [School name] — 14 Oct 2026”. One thread per visit keeps the file together.
03 Should parking be a separate email?
No. Ask for weekend or holiday guest parking in the same first message. A later parking-only email is easy to miss once the calendar is set.
04 When will we hear back?
Expect about three working days to acknowledge a complete file, then the reservation review described on Reservation Process. Incomplete emails are returned with a list of missing fields.
Download the form, then email the office
Attach the activity registration PDF and include every field in your first message to enquiry@vrc.com.hk.
Reservation Process
How the office reviews dates and issues written confirmation.
See the processEligible Outside Body Access
Check that your organisation qualifies before you send the form.
Check eligibility